Customer Story

"We’re very pleased with the communication between OT and EMPAUA, always keeping the team up-to-date on where they are with projects or whether they require any more information before starting the work."

Catherine Herd, CRM Executive

About

Olivers Travels has over 15 years' experience and a portfolio of over 6000 handpicked properties across Europe, the Caribbean, Asia and North America, priding themselves on personally handpicking villas that are quirky and/or full of character.

Offering an unrivalled choice in this increasingly popular travel market, they are the go-to website to easily find the best luxury villas for families and groups of friends around the world.

Challenges

Without a reliable partner, Oliver’s Travels were unable to ensure that their Salesforce platform continued to meet the needs of their ever evolving business.

They needed help so the business could get the most out of their investment in the Salesforce platform by ensuring that it is being used effectively and efficiently.

Solutions

Our team provide end-to-end Salesforce Managed Services support to make the most of their Salesforce investment consistently enhance their Salesforce environment, collaborate with them to help them use their Salesforce system to provide first-rate customer service and win them over.

Overall, we keep up with the most recent functionality and trends in Salesforce releases and translate them into benefits for their business.

Results

Oliver’s Travels within the initial weeks of working with EMPAUA have seen that support and maintenance has been immensely helpful for overall management of the business. It has ensured that the platform is running smoothly and effectively, as well as providing them with the help to resolve any issues or errors with the Salesforce platform, helping them avoid disruptions to their operations.

With Salesforce regularly releasing updates and new features for the platform, EMPAUA’s Managed Services have ensured that they are taking advantage of these updates and using the latest version of the platform.

Oliver’s Travels have also used training and support for their users, to help them get the most out of the platform and improve their productivity.

Overall, Oliver’s Travels realise that EMPAUA’s Salesforce Managed Services has been an important consideration for their business, looking to get the most out of their Salesforce implementation, continually ensuring that it is meeting their business needs effectively.

"At Oliver’s Travels, we have been working with EMPAUA on a Managed Service since January 2023, and we’re very pleased with the work and support they have given us. Whether it’s a small question, asking for a bit of advice or a much bigger project, they always have the expertise. This is across both Sales and Marketing Cloud, and they have dedicated consultants for each product, allowing the work to be done efficiently. They are enabling the team to up-skill by giving demos on how certain areas are working. Which is great for the smaller projects that can be done in-house. We’re very pleased with the communication between OT and EMPAUA, always keeping the team up-to-date on where they are with projects or whether they require any more information before starting the work. Overall, since working with them, the team have been able to get a number of projects live in a timely fashion, allowing the Oliver’s Travels to work effectively and to our company goals. A big thank you to EMPAUA and the team supporting us, great to have you onboard."

Catherine Herd, CRM Executive